Answers to all your questions about 98ok

Yes, 98ok allows players to set their own deposit limits. You can choose a maximum limit on a daily, weekly, or monthly basis. To do this, go to the Account Settings section or contact the support team via live chat. Once a limit is set, a cooling-off period applies before it takes effect, so the decision is a considered one. Keeping your budget in check is the first step toward responsible gambling.

There are some common warning signs that gambling may be getting out of control — such as chasing losses by playing repeatedly, prioritising gambling over family or work, lying to obtain money for gambling, and being unable to stop playing. If you notice these signs, take a break right away and seek professional help if needed. You can find more information on 98ok's responsible gambling page.

No. 98ok is for people aged 21 and above only. Age is verified at the time of registration, and valid ID must be provided during the account verification process to confirm age. Protecting minors is our priority, so this rule is strictly enforced. Any account found to have an age-related discrepancy will be closed.

If you feel gambling is becoming a problem, contact 98ok's support team first — we can arrange a temporary break or a permanent self-exclusion for your account. You can also reach out to mental health and counselling services in Bangladesh. Detailed guidance on this is available on 98ok's responsible gambling page. Your wellbeing matters far more than any game.

Yes, you can request a self-exclusion or cooling-off period at any time. Let the support team know via live chat or email and they will act promptly. You can choose the length of the break yourself. This decision is handled with full respect and your identity is kept confidential throughout the process.

Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. The wagering multiplier on 98ok's welcome bonus is 25x. For example: if you deposit ৳1,000 and receive a ৳2,000 bonus, you will need to place ৳2,000 × 25 = ৳50,000 in bets before you can withdraw winnings from the bonus. Note that only the bonus portion counts toward the calculation, not the original deposit.

Yes, a bonus can be cancelled, but any winnings earned from that bonus will also be forfeited. You will get your original deposited amount back. To cancel a bonus, send a request via live chat or to [email protected]. It is a good idea to read the full terms and conditions before claiming a bonus.

No. The welcome bonus is available once per player only, at the time of the first deposit. Only one account per device, IP address, or ID is permitted. If multiple accounts are opened to take advantage of the bonus, all accounts may be closed. Transparency is the foundation of our relationship.

Yes, every bonus has a set expiry period. If wagering is not completed within the allotted time, the bonus is automatically removed and any winnings earned from it are also cancelled. The timeframe within which wagering must be completed after claiming a bonus is stated in your account messages or in the promotional terms. If you are unsure, ask support.

Slot games generally contribute in full toward bonus wagering. Live casino, table games, or sports betting may contribute partially or not at all — this depends on the terms of the promotion. Check the details of your active bonus to see which games count toward your wagering, or ask via live chat.

The Bangladesh National ID Card (NID) is the most commonly used and accepted document. A valid passport or driving licence can also be submitted. For address verification, a recent utility bill or bank statement is accepted. All images must be clear and legible — blurry or cropped images will be rejected.

The main purpose of verification is to secure your account and prevent unauthorised use. It protects you from financial fraud and identity theft. Identity must be confirmed before a withdrawal request can be processed. Once verification is complete, you will not need to do it again.

If your verification is rejected, the reason will be communicated by email or through your account. This usually happens when image quality is poor or the document has expired. Submitting new, clear images will trigger a fresh review. If you have trouble understanding the process, the support team on live chat will guide you step by step.

Absolutely. 98ok stores all personal data using SSL encryption. Your ID documents or images are never sold or shared with third parties. Only the authorised verification team has access to this information. For more details, please refer to the Privacy Policy page.

Once all documents are submitted correctly, the verification team reviews them. It is generally completed more quickly outside of peak hours. You will receive a notification by email or in your account once verification is done. If the process seems to be taking long, you can check the status via support chat.

First, make sure you are entering your username and password correctly — turn off Caps Lock if it is on. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, clear your browser cache or try a different browser. If it is still not resolved, contact 24/7 live chat or email [email protected].

Yes, personal details can be updated. However, for security reasons this must be done through the support team — it may not be possible directly from the profile page. When requesting a change, some details may be checked to confirm your identity. Submit your request via live chat or email.

To register you need a valid mobile number or email address, a strong password, and you must be at least 21 years old. Identity verification will be required before your first withdrawal. Go to the 98ok Login page and fill in the registration form.

Generally, no. You can log in from any device using your registered username and password. However, logging in from a new device or an unfamiliar location may trigger an additional security verification step — this is done to protect your account.

No. For security and fraud prevention, the withdrawal account must be registered in the player's own name. Transfers to another person's bKash, Nagad, Rocket, or Upay number or to someone else's bank account are not permitted. Any withdrawal request to a third-party account will be cancelled.

After approval, funds generally arrive within 10 to 45 minutes. Mobile wallets such as bKash, Nagad, Rocket, and Upay typically have the fastest turnaround. Bank transfers may take a little longer depending on the banking system. If everything is in order, you should not have to wait more than 45 minutes.

Yes. 98ok processes withdrawals 24 hours a day, 7 days a week. The same 10–45 minute processing time applies for requests made at night or on Fridays and Saturdays. However, if bKash or Nagad's own systems are temporarily down, there may be a delay with that particular payment method — this is outside 98ok's control.

The minimum withdrawal amount is ৳1,000. Requests for less than this will not be accepted. The minimum deposit amount is ৳500 — the same rule applies for every payment method. Make sure you have sufficient balance and that account verification is complete before submitting a withdrawal request.

Yes, but winnings from a bonus can only be withdrawn after wagering is complete. For example: once you have placed ৳50,000 in bets for a ৳2,000 bonus, the winnings earned from that bonus become withdrawable. If wagering is not complete, only the original deposited amount can be withdrawn and the bonus will be cancelled.