Your information security is our commitment
At 98ok, your personal information is protected with the highest level of care. This policy clearly explains how your information is collected, stored, and used.
This Privacy Policy ("Policy") applies to all services, websites, and applications of the 98ok platform. By using 98ok's services, you acknowledge the terms of this Policy and consent to your information being processed in accordance with it.
We believe transparency and trust are the foundation of any good relationship. That is why this document is written in clear, simple language so you can easily understand exactly what we do and do not do with your information. Our support team is always here to help with any questions.
What information we collect
To open an account and use services at 98ok, you need to provide certain personal information. We collect only the information necessary to operate our services.
Identity & contact information
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- National ID or passport number (if identity verification is required)
- Current address
Financial & transaction information
- Information linked to bKash, Nagad, Rocket, Upay, or bank accounts
- Deposit and withdrawal history and amounts
- Transaction dates and methods
Note: We never store full bank card numbers or PINs. Transaction processing is always handled through secure third-party payment gateways.
Technical & device information
- IP address and geographic location (country level)
- Browser type, operating system, and device model
- Site access times, session duration, and page view history
- Information collected from cookies and similar tracking technologies
Gaming activity information
- Game types played, bet amounts, and results
- Bonus claims and wagering completion progress
- VIP level and rewards-related information
How we use your information
Information collected from you is used by 98ok only for the purposes listed below. We never use your information for unnecessary or unrelated purposes.
2.1 Account management & security
- To verify the registration and login process
- To confirm your identity and keep your account secure
- To prevent fraudulent activity and money laundering
- To enforce the age restriction (21+)
2.2 Service delivery & improvement
- To process deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, bank transfer)
- To personalize your gaming experience
- To identify and resolve technical issues
- To analyze and improve platform performance
2.3 Customer service & communication
- To answer your questions via 24/7 live chat
- To provide support by email ([email protected])
- To send important account-related notifications
- To inform you of special offers and promotions, subject to your consent
2.4 Responsible gaming
By analyzing your gaming activity data, we can identify unusual or concerning behavior. This is done entirely for your benefit — so that we can raise your awareness of responsible gaming tools when needed.
Sharing information with third parties
98ok does not sell, rent, or transfer your personal information to third parties for advertising purposes. However, limited information may be shared with trusted partners in specific circumstances.
3.1 Service provider partners
We work with verified third-party service providers for payment processing, identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use information for specified purposes.
3.2 Legal obligations
We may be legally required to provide information to authorities based on court orders, regulatory directives, or legal requirements. In such cases, we always follow a minimum disclosure policy.
3.3 Business restructuring
If 98ok's business ownership changes or merges for any reason, your information may form part of that process. In such a case, you will be notified in advance and given the opportunity to consent to the new policy.
Cookies & tracking technologies
Cookies and similar technologies are used on the 98ok website. These are stored as small text files in your browser and help improve the functionality of our site.
Essential cookies
These are essential for the site's basic functions — maintaining login sessions, security authentication, and storing shopping cart or game session data. Without these cookies, the site will not work properly.
Analytical cookies
These help us understand how users are using the site — which pages are visited most, where issues occur, and so on. This information is fully anonymous and analyzed in aggregate form.
Preference cookies
These cookies are used to remember your language preference, theme setting, and other personal preferences. You can delete or disable cookies at any time from your browser settings, though this may affect some site functionality.
Data protection & security measures
98ok uses industry-standard technologies and practices to ensure the security of your information. Our security framework provides protection at multiple levels.
SSL encryption
All communications and transactions on the site are secured by SSL/TLS encryption, making it impossible for your information to be read by unauthorized parties.
Secure data storage
Stored data is kept in encrypted databases. Only authorized personnel can access limited data for specific purposes.
Access control
Two-factor authentication and role-based access control ensure that each person can only see the information they need to see.
Regular security audits
Our systems are kept up to date through regular vulnerability assessments and security audits.
Please note, however, that no method on the internet is 100% secure. We are committed to ensuring the highest level of protection, but it is not possible to reduce the residual risk of a data breach to zero.
Your data rights
Every user of 98ok has certain fundamental rights over their own information. We respect these rights and help make them effective.
6.1 Right to access your information
You can find out at any time what information we hold about you. Contact our support team to make this request.
6.2 Right to correct your information
If any information stored in your account is incorrect or incomplete, you can request a correction. Some personal profile details can be updated directly from your account settings.
6.3 Right to delete your information
In certain circumstances, you can request deletion of your account and associated information. However, some information may be required to be retained for a specified period for legal or regulatory reasons.
6.4 Right to withdraw from marketing communications
You can unsubscribe from promotional emails or notifications at any time. However, we cannot stop sending important service notifications related to your account.
6.5 Right to data portability
You can request an organized copy of your transaction and gaming history. Processing this request usually takes a few business days.
To exercise any of the rights mentioned above, email [email protected] or contact us via 24/7 live chat.
Data retention period
We retain your information for as long as necessary to provide our services. Retention periods vary by type of information.
- Account information: For the entire period the account is active, and for the applicable period after account closure to meet legal requirements.
- Financial transaction records: For the period determined by financial regulatory guidelines — typically for several years even after account closure.
- Gaming activity logs: For a sufficient period to support responsible gaming policy and dispute resolution.
- Support chat & email history: For a limited period for service quality improvement and resolution of any disputes.
- Technical logs & cookies: For a short period, generally deleted when the session ends or the browser is closed.
Protection of minors' information
For individuals aged 21 and over only
98ok's services are for individuals aged 21 and over only. We do not knowingly collect any information from minors.
If we become aware that a minor has created an account, we will immediately close that account and delete the collected information. If you believe a minor is using the platform, please contact us.
Policy changes & updates
98ok reserves the right to review and change this Privacy Policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed at the top of the website
- Sufficient notice will be given before the changes take effect from the date of change
Continued use of the platform after any changes will be taken as acceptance of the new policy. If you do not agree to the changes, you may request that your account be closed.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy, 98ok's support team is always ready to help. We provide service in both Bengali and English.
Your privacy is our responsibility
For any data-related requests or complaints, email us — we are committed to responding promptly.
[email protected]For more information, see our Terms & Conditions and Responsible Gaming page.